Returns & Exchanges
At Nottage Timber Merchants, we want to ensure you are completely satisfied with your timber and building supplies. If your materials are incorrect or damaged, you can return them within 14 days of delivery for a full refund or exchange.
Contact Our Team
Notify our customer service department via email or phone within 14 days of receipt to initiate your return request.
Prepare for Collection
Ensure all timber, fencing, or decking materials are kept in their original condition and stored in a dry, safe location for inspection.
Schedule Pickup
We will arrange a convenient time for our fleet to collect the items from your site or home address, provided they are easily accessible.
Quality Inspection & Refund
Once the materials are inspected at our yard to confirm they are in resalable condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing